Valleyfair and Soak City's Conduct Policy and Guidelines

Valleyfair is committed to Protecting the Fun by providing a safe, comfortable and enjoyable experience for all guests. To help us fulfill our commitment, we ask that you honor this Code of Conduct. 

The following are not permitted at Valleyfair and may result in removal from the park without a refund. 

• Firearms, ammunition, knives and weapons of any kind. Self-defense or restraining devices (e.g., pepper spray, mace).
• Fireworks or other similarly explosive and/or flammable objects, smoke machines or fog machines.
• Smoking, vaping, and products that produce vapor or smoke.  Smoking and vaping are only permitted in designated smoking area.
• Line Breaking, including leaving and re-entering a line for any reason or place holding in line.
• Clothing with offensive language, obscene gestures/graphics, or nudity.  Clothing that does not sufficiently cover undergarments. Face coverings that conceal identity. (This policy does not apply to masks meant to reduce the spread of Covid-19 and other germs.) Family-oriented themed outfits/attire are permitted. Costumes that conceal identity are prohibited.   Rides and attractions may also have additional restrictions on attire.
• Unruly or disruptive behavior that interferes with guests’ enjoyment of the park including running, the incitement of running, and blocking, loitering, or gathering in large groups   on the midways and/or exits.

• Acts or behavior that park management deems to be a safety concern or that interrupts park operations or guests’ experience.

• Acts or behavior that park management deems to be a safety concern or that interrupts park operations or guests’ experience.

• Fighting or physical aggression of any kind, including verbal assaults.

• Offensive language or gestures.

• Conduct deemed by Valleyfair to be inappropriate for the peace and good order of the park, guests, or associates, and which may adversely affect the safety of others. 

• Theft of any kind.

• Selling park tickets, credentials, and other entitlements, or soliciting and distributing literature not sponsored by the park except where otherwise approved.

• Refusing to follow verbal or printed instructions or cooperate with park personnel or security.

• Entering restricted areas including but not limited to attraction Danger Zones and behind-the-scenes areas.  If you lose an item, report it to the Ride Attendant or Lost and Found.

• Unsolicited photography or video recording that disrupts a guest’s experience or interferes with park operations. Filming, regardless of device, secured or unsecure, is prohibited on most rides and attractions.

Guests are encouraged to report any violations of the Guest Code of Conduct or suspicious activity to the nearest Valleyfair associate, Security associate, or text "VFSAFE " along with your message to 952-213-1923.

Valleyfair reserves the right to revise or modify this Code of Conduct with or without notice.

NOTICE TO PARENTS AND GUARDIANS: TEENS/CHILDREN 

Parents or guardians are responsible for the behavior of their minor children. Appropriate behavior and supervision are the responsibility of the parent/guardian and is always expected. We strongly recommend that minors (under 18) be accompanied by an adult. The park does not assume any responsibility or liability for unattended minors. Parents/guardians may be held legally liable for all acts of the children under their care.  

CHAPERONE POLICY

The safety of our guests and associates has always been our top priority at Valleyfair. In recent past increasing incidents of unruly and inappropriate behavior across our industry and at other major entertainment venues. 

We are committed to keeping Valleyfair a place where families and friends come together to enjoy a one-of-a-kind park full of fun experiences and immersive entertainment.

As part of that commitment, we are implementing a chaperone policy. 

Under this policy, all guests ages 15 years old or younger must be accompanied by a chaperone who is at least 21 years old to be admitted to or remain in the park. The policy will be in effect daily by 4:00 p.m. local time -- Valleyfair reserves the right to begin enforcing the Chaperone Policy earlier on any given day. 

The chaperone must present a valid government-issued photo identification with date of birth at ticket entry. One (1) chaperone may accompany no more than ten (10) guests ages 15 or younger per day. Valleyfair reserves the right to alter this ratio at any time. In addition, the chaperone must accompany their party during entry, remain inside the park during their visit, and be available by phone throughout their stay. Valleyfair reserves the right to alter this ratio at any time. 

Guests 16 years of age or older may be asked to present a valid government issued photo identification (Driver's license, State Issued ID Card, Passport) with date of birth at entry to verify their age. If unable to verify proof of age, guests may be denied entry into the park.

Guests aged 15 years old or younger who are found inside the park unaccompanied by a chaperone when the Chaperone Policy is in effect will be subject to ejection. This chaperone requirement applies to all Valleyfair ticket and season passholders.

All guests ages 15 years old or younger must be accompanied by a chaperone who is at least 21 years old to be admitted to, or remain in, the park for ValleyScare. The chaperone must present a valid government-issued photo identification with date of birth at ticket entry. One (1) chaperone may accompany no more than ten (10) guests aged 15 or younger per day on Friday nights. One (1) chaperone may accompany no more than five (5) guests aged 15 or younger per day on Saturday nights. Valleyfair reserves the right to alter this ratio at any time. 

We believe these changes will help ensure that Valleyfair continues to have a positive atmosphere where generations of families and friends can gather for a day of safe fun and good food. Millions of guests have counted on us for exactly that, and we will continue to deliver on that promise for generations to come.

Notice: Valleyfair security personnel utilize surveillance cameras and body worn cameras as part of their overall security program. 

We are thrilled that you have joined us today and we appreciate your cooperation in maintaining our safe, family-friendly environment.